An office is much more than the space you work at
2023 August 24th
Let’s discover the 5 main trends driving the new workplace in late 2023, according to Gensler, a global sector leader.
For many knowledge workers across the globe, the pandemic upended the nature of work and accelerated workplace trends that were already underway. The longer we worked from home and away from our colleagues, the more being together mattered and we realized the importance of meeting face-to-face, socializing, brainstorming, and connecting with each other again.
As we return to the office, employees report that the most important reason to come into the office has shifted — now the key reason is to focus on their work: they need access to technology, have scheduled meetings with colleagues or clients, and sometimes have to access to specialized spaces, materials, or resources. Socializing and professional development are still important, but employees have reprioritized the office as a place to get their work done individually and/or with colleagues.
According to Gensler’s recent global workplace research it turns out there is a gap between current office utilization and what employees say they need. Across nine countries and 10 industries, office workers report that they ideally need to be in the office more often to maximize their productivity. And what do the employees expect?
1. Mobility: workers will now expect the ability to work from anywhere, and the autonomy to match work to the right setting far beyond the pandemic.
Companies already faced that they will have to adopt a forward-thinking mobility strategy, among more reasons, to attract younger talents as well. Gensler’s Workplace Surveys in the U.S. and among global regions found that “hybrid employees,” (those balancing days at the office with working from home) appear more deliberate with how they use their time, have better awareness of what their colleagues are working on, and have higher job satisfaction overall. Employees spend about half their week at the office, while the other half is spent working at client/customer sites, third places, coworking spaces, and on business travel. This mobility will continue, requiring the ability to work anywhere and everywhere.
2. Choice: expanding alternatives beyond the office
Employees’ ideal mix of experiences and variety of work settings must now include a workplace ecosystem beyond the office. Of course there isn’t a one-size-fits-all strategy for companies as many workers depend on specific resources at their offices. But the nature of work is changing — we’re becoming more versatile, agile, and collaborative. We need a wider array of solutions, inside and outside the office, to support all workers. Cities and neighborhoods will play a critical role in providing third places for workers, such as coffee shops or coworking spaces, as additional choices within the workplace ecosystem. An amenity-rich neighborhood can act as an extension of the office to offer a variety of work settings as well as a mix of different experiences for employees.
3. Privacy: striking the right balance of open & private spaces
Late 2010’s studies found that “mostly open” workplaces were associated with higher performance and greater experience, but noise, privacy, and the ability to focus remain key determinants of workplace effectiveness. Striking the right balance of open/private and individual/group spaces will be key in the future. According to Gensler’s recent research, spaces for individual work, such as quiet/tech-free zones, libraries, and focus rooms, as well as spaces to reflect or restore, such as mediation spaces, rest/nap areas, and outdoor workspaces, greatly impacted both workplace effectiveness and experience while working alone in the office.
4. Hybrid: improve work environment to suit virtual collaboration
Work is no longer where you are, but what you do. During the pandemic, work and location became even more untethered. Although it may vary by industry and by role, hybrid work is here to stay. Currently, on average globally, 56% of meetings hosted in the office are hybrid, with both in-person and virtual participants. To improve working with others virtually while in the office, it will require better technology, behavioral training on leading hybrid meetings and collaboration, and better work settings designed specifically for different types of hybrid work. Only one-third of office workers report that their office environments have been remodeled in the last three years - so it’s time to rethink the workplace experience for those who are working in the office in-person, as well as those who are there virtually.
5. Well-being: perpetual focus on employee’s physical & mental health
Great workplaces always supported more than just work — now people expect health and wellness to be built into everything. As workers around the world prioritize the importance of health and well-being, employers now face mounting pressure to synergize indoor and outdoor spaces, nudge healthy behaviors, and support a sense of psychological well-being. Spaces within the office that offer an environment to reflect and restore have a greater impact on space effectiveness and workplace experience than food amenities, according to Gensler’s 2023 global workplace research.
With the transition back to the office after the pandemic and the long-term adoption of hybrid work well underway, we now see an opportunity to rethink the physical office. Beyond great design & a cool environment we need to create workspaces not just where employees feel good or can meet, but also where they are supported to do their individual and collective best work.
article source: Janet Pogue McLaurin for Gensler
Discover how Loffice can support your company in all the above.
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